Dispute Policy
The product I received does not match the description. What can I do?
If the seller agrees to your refund request, or doesn’t respond within 5 days, the refund will be processed. You can click Dispute in Progress or Dispute Finished on your order list to check the dispute status.
If you are not satisfied with the product you received, contact your seller to agree on a solution.
To contact the seller, click Contact Seller to send them a message.
If that doesn’t help, you can apply for a refund by opening a dispute. Please make sure you do this before your Buyer Protection has ended. This is how you open a dispute:
Step 1: Sign into My Orders and locate your order
Step 2: Click Open Dispute
Step 3: Fill in your refund request and click Submit
- Please make sure you open a dispute before your Buyer Protection has ended.
If the seller agrees to your refund request, or doesn’t respond within 5 days, the refund will be processed. You can click Dispute in Progress or Dispute Finished on your order list to check the dispute status.
